Contact Us

Questions about your account, a payment or a report? We’re happy to help.

Support hours

Monday to Saturday, 10:00 am to 6:00 pm IST. We usually reply to emails within 1–2 business days.

Payments and billing

For payment issues, please include your registered email and the payment ID from your receipt so we can find it quickly.

Payments from India are processed by Razorpay. Payments from outside India are processed by Dodo Payments, our reseller and Merchant of Record, so your bank or card statement may show "Dodo Payments" rather than Pixtale. If you don't recognise a charge, write to us before contacting your bank and we'll explain it.

What we can help with

Questions about a report or a score, help reading your results, plan limits, upgrading between Individual and Enterprise, turning off auto-renewal, invoices, deleting your account or data, and partnership or agency enquiries.

Before you write

Many answers are in the FAQ on our homepage. For report questions, tell us the Instagram username you analysed and roughly when, so we can look at the same data you saw.