Refund & Cancellation Policy

Last updated: 8 October 2026

Pixtale Growth is a digital analytics service operated by The Pixtale. Paid plans are delivered online and become active as soon as payment succeeds. Please read this policy before you buy.

Try before you buy

Every account can use the Free plan at no cost, so you can see how the reports work before choosing a paid plan.

No refunds

All payments for Plus and Pro plans, monthly or yearly, are final and non-refundable. This includes partially used billing periods and unused analyses.

Cancelling a subscription

You can cancel at any time. Open your account page and choose “Turn off auto-renew”, or write to us at info@thepixtale.com. After you cancel, no further payments are taken and your plan stays active until the end of the period you already paid for. You can also cancel the AutoPay mandate from your UPI app or bank.

Payment errors

If you were charged twice for the same plan, or money was deducted but your plan was not activated because of a technical error, contact us within 7 days with your payment ID. After we verify it, the extra or failed amount is returned to the original payment method, usually within 5–7 business days.

Disputes

If you have a problem with a payment, please contact us first. We reply within 1–2 business days and will try to resolve it quickly.

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